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Compassion.
Professionalism.
Results.

IQV Servicing is a premier Servicing Organization that specializes in helping banks and state-licensed lenders with loan application and origination support, customer care, first and third-party collections, document verification and much more.

Our expertise lies in blending advanced technology with tailored strategies to address the unique challenges of each client, ensuring the highest standards of compliance and professionalism. Our team of more than 500 skilled experts approach each case with empathy and respect, aiming to preserve the integrity of the lender-borrower relationship.
Our services extend well beyond collections, offering detailed reporting, account reconciliation, and customer service support to ensure a seamless and effective account management process. Partnering with us spares you the expense of an in-house team. It also enhances your financial recovery efforts while maintaining positive customer relations. Discover more about our services on our Solutions page.

Our Operating Principles

Our team of professionals across the organization have a set of operating principles that drive what we do every day:

People
Culture
Leveraging
Technology
Strategy
Execution
Accountability

Our focus on efficiency and effectiveness drives top line ROI for our Clients.

Experience and
expertise you can trust.

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Robert King
President

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Sarah Zimmerman
Vice President

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Heather Qurshi
Vice President

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James Tucker
Vice President

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Pamela Kremer
Vice President

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Jim Miller
Vice President

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Greg King
Vice President

robert
sarah
heather
james
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greg

Centers of excellence throughout the country to best serve your needs.

Columbus, Ohio

Dallas, Texas

Wichita, Kansas

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PRIVACY POLICY | TERMS OF USE | DISCLOSURE
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Robert King
President

Robert has over twenty years of Executive Management experience in the consumer lending space with servicing oversight in retail collections, subprime loss mitigation, BPO servicing/consulting, and contact center management. Robert grew up on the east coast before finishing school and moving to Texas in the early 90’s to begin his career in the Financial Services industry. As a 20-year member of the ACA, his education focused on serving the subprime and underbanked keeping him on the forefront of technology in a fast-moving Fintech environment.

 

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Sarah Zimmerman
Vice President

Sarah has spent her career focused on learning and improving Customer Service standards. She has more than 25 years of experience specific to Call Centers and has been integral in organizing and growing environments while developing standards throughout her career. Sarah has a BA in Business Management, but started in the Call Center on the front lines which allowed her to experience top-down decisions and focus on ensuring teams continue to evaluate policies and procedures for improvements throughout all levels. Sarah creates an environment that focuses on resource development that not only positively impacts business results, but that generates employee satisfaction in their opportunities for growth.
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Heather Qurshi
Vice President

Heather is a seasoned collections strategist with over fourteen years of leadership experience, distinguished by her consistent delivery of financial objectives and the development of effective collection strategies. Her expertise encompasses driving team performance, leveraging data analytics, and ensuring compliance with industry regulations. Heather is renowned for her ability to craft and implement robust collection processes that result in high recovery rates and sustained financial improvements. Her collaborative leadership style and ethical approach to collections have consistently maximized recoveries and minimized losses.

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James Tucker
Vice President

James is a Financial Services Executive with over 31 years of diversified and successful management experience directing Credit and Collections operations and servicing multi-million-dollar loan portfolios. He’s an expert in risk management, regulatory compliance, managed prime, subprime mortgages, private label credit cards, and subprime loans. He has successfully managed large collection servicing centers for Bank of America, National City Bank, Merrill Lynch, Household Retail Services, Select Portfolio Source (3rd party), as well as eight years with Curo/CCFI, IQVS servicing.
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Pamela Kremer
Vice President

Pam has a bachelor’s degree in business management and a combined 30 years of contact center leadership in the insurance and financial services industries including 20 years with Safe Auto Insurance. She specializes in operations, strategic planning, developing leaders, and process improvement. She is a leader in setting organizational service philosophies and is experienced in opening and building fully profitable contact centers across the US. She has a proven track record of streamlining and enhancing operational processes, while ensuring customer satisfaction and loyalty.
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Jim Miller
Vice President

Jim is a Financial Services Executive with over 30 years of experience and has led strategy, operations, and growth at major financial corporations including Citigroup, JPMorgan Chase, Capital One, Wells Fargo, and Nonbank’s. He leverages the discipline, critical thinking, and collaborative work style that he honed during his service in the United States Airforce to expand his career. During his time as an executive leader, Jim and his teams made major impacts in developing personnel, process improvement operational efficiency and loss reduction across multiple business units in the subprime unsecured and secured laterals.
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Greg King
Vice President

Greg has nearly 25 years of experience in the consumer lending space. He began his career working at SRC as the Director of Recovery and Inventory where he led the pre- and post-repossession process. During his tenure, he was instrumental in developing and implementing key programs, including RDN repossession management integration, SCRC batch processing, and the RISC vendor management relationship to ensure that vendors met the requirements set forth by the compliance department. At IQV Servicing, Greg serves as the VP of Loss Mitigation where he and his team manage the pre- and post-repossession process for several auto lenders being serviced by IQV.